Common Questions
Parent FAQ
Everything families ask before booking their first session with Bridge the Gap Academy.
FAQS
Frequently Asked Questions
Don't see your question? Email jsinanan@btgatutoring.com — we'd love to walk you through it.
Contact Our Team
Use the search and filters on the Find a Tutor page to browse tutors by subject, availability, and more. Every BTGA tutor is identity-verified and interviewed before joining.
Open a tutor's profile, choose a session length (45 minutes, 1 hour, or 1.5 hours), pick an open time that fits your family's week, and follow the prompts to confirm. You'll get a confirmation email with the session details.
Yes! We offer a one-time 45-minute complimentary session, so your child can meet their tutor, and you can verify that BTGA is the right fit before committing.
Yes — Bridge the Gap Academy is a Step Up For Students direct provider. Email jsinanan@btgatutoring.com to request your scholarship code. Once we confirm your scholarship, enter the code at checkout and your session is booked with no card payment.
We don't charge a cancellation or rescheduling fee. We kindly ask that sessions are cancelled or rescheduled at least 3 hours ahead of time so our tutors can plan accordingly. Payments already made toward a cancelled or rescheduled session will apply to a future session.
Payments are made securely at checkout by credit or debit card through Stripe. Step Up for Students families: request your scholarship code from jsinanan@btgatutoring.com and enter it at checkout instead of paying by card.
Email jsinanan@btgatutoring.com or call 407-720-5088 right away and we'll resolve it quickly — including arranging a make-up session or applying your payment to a future session.
After each completed session you can rate your tutor and leave a review right from your dashboard. Reviews appear on the tutor's profile to help other families.